Job Title: CRM Platform Support Lead Location: Gurgaon (Hybrid) Experience: 5 Years Work Mode: Hybrid Role Overview We are looking for a CRM Platform Support Lead who will manage the day-to-day operations, support, and improvement of the Microsoft Dynamics 365 CRM platform . The person will handle CRM issues, incidents, changes, configurations, integrations, user support, and will also guide the support team. Key Responsibilities Manage daily operations and support of Microsoft Dynamics 365 CRM . Troubleshoot CRM issues and provide technical support to users. Handle incidents, service requests, and production issues . Manage CRM changes, updates, configurations, and deployments. Monitor CRM performance and identify areas for improvement. Work on data migration, data cleansing, data quality and security . Support CRM reports and dashboards. Work with business teams to understand requirements and provide CRM solutions. Manage CRM integrations with other systems. Maintain CRM technical do...