Job Description Role: Intern - IT & Desktop Support Roles & Responsibilities: Technical sound in windows troubleshooting, blue dump error etc Hands on experience on Windows 11 OS . Good in troubleshooting for MS Office Outlook, 0365 and application Address user tickets regarding hardware, software and networking . Walk-in users through installing applications and computer peripherals Guide users with simple, step-by-step instructions Conduct remote troubleshooting Basic network knowledge. . Must have knowledge on VC and projector/presentation set-up Must have knowledge of Antivirus / Drive Encryption-Decryption concept should be clear Test alternative pathways until you resolve an issue . Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Requirements Hands-on experience with Windows and Mac OS environments Working knowledge of office automation products and computer peripherals, ...